Privacy Policy

CRYSTAL BROADBAND AND COMPUTER PVT. LTD. (“Service Provider” or “SIWAN BROADBAND”) and its affiliates may become privy to information of its customers, including Personally Identifiable Information (PII) such as name, date of birth, address, telephone number, email address, bank accounts, card numbers, identity number and photograph, in the course of the customer using the website, mobile application (“App”) and/or availing the services.

SIWAN BROADBAND will limit the collection and use of customer PII only on a need-to-know basis to deliver better service.

SIWAN BROADBAND is strongly committed to protecting the privacy of its customers and has taken reasonable measures to protect the confidentiality of customer information and its transmission. While no transmission over the Internet is 100% secure, we use commercially reasonable efforts to protect your information.

SIWAN BROADBAND may use and share information with its affiliates and third parties for providing services and service-related activities such as billing, collections and notifications. Agents, contractors and sub-contractors are required to use the information only for these purposes.

SIWAN BROADBAND will not sell or rent customer PII to third parties, and will not otherwise disclose PII unless necessary to: conform to legal requirements or legal process; comply with investigations of unlawful activities under the Information Technology Act, 2000; protect the rights, interests or property of SIWAN BROADBAND and its affiliates and customers; or enforce the terms and conditions of the services.

We may collect and analyse non-personally-identifiable information such as pages viewed, links clicked, searches conducted, price plan subscribed and usage quantum. Such information may be shared with advertisers on an aggregate basis and used to inform you of new offers or to enhance the experience of our services.

Our website and App may contain advertisements and links to other websites and organisations. Third-party advertising companies may use cookies and web-bug technologies to measure advertising effectiveness. The use of such technology is within their control; we encourage you to review their policies directly.

SIWAN BROADBAND will occasionally update this Privacy Statement and will prominently post material changes. We encourage you to periodically review this Statement.

To preserve the integrity of information and comply with applicable laws, CRYSTAL maintains its databases and personal information for an indefinite length of time (a minimum of 10 years), and may archive accounts upon written request. By using the services you consent to this use of your personal information.

App & location access

The CRYSTAL Partner App helps our channel partners and field staff view and attend to user complaints, navigate to customer locations, and map field assets and Over-Head-Fibre (OHF) routes used to provide FTTx services. Location access (including background location) is required to draw the network route on the map and to resolve consumer complaints quickly.