About Us

We provide the best internet connection

CRYSTAL BROADBAND AND COMPUTER PRIVATE LIMITED (brand name SIWAN BROADBAND) holds a Unified Access Services – ISP, Class “C” Licence and Infrastructure Provider – Category I Certificate granted by the Department of Telecommunications (DoT), Ministry of Communications, Government of India, and Downlinking Permission granted by the Ministry of Information & Broadcasting (MIB).

SIWAN BROADBAND leads the on-demand entertainment economy by offering convergent solutions in the CDCA eco-system (Connectivity, Devices, Content & Apps) — bringing “Future-To-The-Home” powered by high-speed Fibre-Optic To The Home (FTTH) network, with speeds up to 1 Gbps under the brand “ONE Giga Fiber”.

Why choose us

• Expert technical team
• Best network
• 50+ coverage areas
• 24/7 quick support
• Reasonable price packages
• Trusted & recommended

General information & customer care

Office: Crystal Broadband and Computer Pvt. Ltd., C/O Dhananjay Sharma, Hospital Road, in front of Gaushala, Siwan – 841226 (Bihar), India.

Customer Care / Toll-free: 9031222600  ·  06154-357255  ·  90606044813
Email: care@siwanbroadband.com

Complaint redressal mechanism

Complaints are resolved by our Customer Care Executives. On receipt of a complaint, the Complaint Centre registers it and allots a unique Trouble Ticket number, communicated to the consumer via SMS/Call/Email along with the expected resolution time. Details of complaints are retained for a minimum of three months. Complaints and service requests are redressed within the time frame specified under TRAI Quality of Service regulations; where no time limit is specified, within a period not exceeding three days.

If a complaint is not resolved to your satisfaction, you may appeal to the Appellate Authority within thirty days of closure of the complaint.

Appellate Authority

Name: Mr. Dhananjay Sharma
Address: Crystal Broadband and Computer Pvt. Ltd., C/O Dhananjay Sharma, Hospital Road, in front of Gaushala, Siwan – 841226 (Bihar), India
Email: nodal@siwanbroadband.com

Rights of consumers

• Right to avail services in accordance with the Quality of Service parameters prescribed by TRAI from time to time.
• No increase in charges for any tariff item within 6 months of enrolment into a tariff plan.
• No value-added service shall be provided without explicit consent.
• Receive a unique docket number for every complaint registered.
• Details of the Appellate Authority to be provided on request.
• Request termination of service in writing (subject to return of CPE and reconciliation of dues and security deposit).
• Refund of security deposit, if any, within the prescribed time, subject to adjustment of pending dues.
• Right to lodge a complaint and approach the appellate authority in case of non-redressal.
• View all tariff plan details on the website.